The Basics: Customer Support

Is there customer support for MSN TV 2 Internet & Media Player?

The MSN TV 2 Internet & Media Player is designed to be easy to set up and use, but if you have a question we provide toll-free technical support to ensure you have the best possible user experience. New subscribers with MSN TV 2 Internet & Media Player can call 1-866-GO-MSNTV (1-866-466-7688). Subscribers with our previous model receivers can call 1-800-469-3288 or e-mail us at support4u@cs.webtv.net.

Do I have to pay for customer support?

No. MSN TV provides toll-free technical support for our subscribers.

How do I contact MSN TV service?

New subscribers with MSN TV 2 Internet & Media Player can call 1-866-GO-MSNTV (1-866-466-7688). Subscribers with our previous model receivers can call 1-800-469-3288 or e-mail us at support4u@cs.webtv.net.

If you have comments or questions about the service you received from MSN TV Customer Service and would like further assistance, please e-mail us at support4u@cs.webtv.net.

What is the warranty?

The hardware warranty for the MSN TV 2 Internet & Media Player is determined by the manufacturer Thomson Electronics (RCA). Other product return and money back guarantee offers are also provided by retail partners and may vary. However, for the first time, MSN TV is offering a 30-day money-back guarantee on our monthly service for all new customers.

I lost one of my component parts. How do I buy replacements?

Replacements for all MSN TV and some WebTV players are available for purchase from RCA or S2G. Contact Customer Care for how to buy.